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MY PRIVACY POLICY

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Welcome to The Virtual Hammock ("we," "our," or "us"). Your privacy is important to me. This Privacy Policy explains how I collect, use, and protect your personal data when you visit www.thevirtualhammock.com, in accordance with the UK GDPR and the Data Protection Act 2018.

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1. Who I Am

The Virtual Hammock is a virtual assistant business providing remote administrative, technical, and creative support. If you have any questions about this Privacy Policy, you can contact me at:

Email: lisa@thevirtualhammock.com
Address: 2 Watling Knoll, Radlett, Hertfordshire WD7 7HW

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2. Data I Collect

I may collect and process the following personal data:

a) Information You Provide

  • Name, email address, phone number (via contact forms)

  • Business details (if applicable)

  • Any other information you choose to share when contacting me

b) Information I Collect Automatically

  • Cookies & Tracking Technologies: Wix, our website provider, may use cookies to collect anonymous usage data. See our Cookies Policy for more details.

  • IP Address & Device Information: Automatically collected for security and analytics.​

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3. How I Use Your Data

I use your data for the following purposes:
Providing Services: To manage enquiries and client communications.
Communication: Responding to messages, scheduling calls, and sharing relevant updates.
Marketing (With Consent): Sending newsletters or service updates (if you opt in).
Security & Compliance: Ensuring website safety and meeting legal obligations.

I do not sell, rent, or share your personal data with third parties for marketing purposes.

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4. Legal Basis for Processing

I process your data based on:

  • Contractual Necessity: When responding to inquiries or providing services.

  • Legitimate Interests: To improve website performance and communication.

  • Consent: When you opt into newsletters or marketing.

  • Legal Compliance: To meet regulatory or legal obligations.

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5. How I Store & Protect Your Data

I take data security seriously and implement the following measures:
Secure Hosting: Wix hosts this website with industry-standard security.
Limited Access: Only authorised personnel can access your data.
Data Retention: I retain personal data only as long as necessary for legal or business purposes.

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6. Third-Party Services

I may use trusted third-party services to enhance our website and services:

  • Wix: Website hosting and analytics (Wix Privacy Policy)

  • Google Analytics: Website traffic analysis

  • Email Marketing Tools: Mailchimp, or similar (only if you subscribe)

These third parties have their own privacy policies.

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7. Your Rights Under GDPR

You have the following rights regarding your personal data:

Access: Request a copy of the data I hold on you.
Correction: Ask me to correct inaccurate or incomplete data.
Deletion: Request deletion of your data (except when required legally).
Objection: Object to processing for marketing purposes.
Data Portability: Request your data in a machine-readable format.
Withdraw Consent: Unsubscribe from emails or marketing at any time.

To exercise any of these rights, please email me at lisa@thevirtualhammock.com

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8. Cookies & Tracking Technologies

This website uses cookies to enhance user experience. Some are essential for functionality, while others help me analyse website traffic.

Essential Cookies: Required for the website to function.
Analytics Cookies: Help us improve website performance.
Marketing Cookies: Used for targeted ads and promotions.

You can manage or disable cookies in your browser settings. See my Cookies Policy for full details.​

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9. Data Transfers Outside the UK

If I transfer your data outside the UK (e.g., using Wix servers or third-party tools), I will ensure adequate protection measures such as:

  • UK-approved Standard Contractual Clauses (SCCs)

  • Data processing agreements with third-party providers

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10. Updates to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please check back regularly for updates.

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11. Contact Me

For any privacy-related enquiries, please don't hesitate to contact me at:

Email: lisa@thevirtualhammock.com
Address: 2 Watling Knoll, Radlett, Hertfordshire, WD7 7HW

If you are unhappy with how I process your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk

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Last Updated: February 2025​

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