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FAQ

HOW DO I
GET STARTED?

Getting started is simple ...

​

Just get in touch by email or

via my contact page to set up a

15 minute, free friendly consultation.

​

We'll chat about your needs and how I can help lighten the load

ARE THERE ANY
HIDDEN COSTS?

No, all costs will clearly be stated

in your booking form and contract, following our initial chat.

​

If a project changes, more time

or a specific software is needed etc,

this will be discussed and won't be done without prior consent from yourself.

WHAT ARE YOUR
PAYMENT TERMS?

This depends which 'route' you

choose to go down ...

​

Retainer packages are paid in advance, as are ad-hoc hours, when

first using my services.

​

Bespoke packages such as

website design etc will be paid

in agreed stages, with an initial amount paid upfront at the time of booking.

​

All payments must be made

within 7 days of an invoice and

no work will be done

if payment is not made on time.

HOW DO WE
COMMUNICATE?

Initially I ask that you contact me by

email, however, from that point

onwards we can continue chatting by email, what's app or phone.

​

I do generally prefer email or

What's App as a form of

communication as it's often better

to have things written down

to avoid any mistakes being made.

HOW ARE PASSWORDS 
KEPT SAFE?

Rest assured,

I take data security seriously.

I have robust protocols and

use secure communication tools

to keep your information safe.

​

I will discuss with you about using

a safe and secure system

for you to send me your confidential

documents and passwords

(and me returning them to you).

​

Your confidentiality is my

top priority but please note that

I am not liable for data that is not securely transmitted to me.

HOW QUICKLY
CAN YOU HELP ME?

Turnaround times vary depending on the task's complexity and size.

 

During our consultation, we'll

discuss timescales and set clear

expectations  to ensure you're delighted with the results.

​

If anything changes during a project that has an impact on the turnaround time I would let you know asap.

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